Right to Service

Right to Service

Right to Service

"(Consolidated list of services notified under section 3 of Haryana Right to Service Act, 2014) Updated upto 24.02.2023"

"Notification dated 16.08.2022" View Notification

"Notification dated 16.11.2022" View Notification

Sr. No. Name of Service Given Time Limit (working days) Designated Officer First Grievance Redressal Authority Second Grievance Redressal Authority Where to Apply Procedure
1 2 3 4 5 6 7 8
1 Application For Issuance of Certified Copies of Birth and Death For Municipal Corporations

For Current Year

For Previous Year

For Municipal Councils and Committees

For Current Year

For Previous Year





14 days

30 days



7 days

15 days
Local Registrar (Birth and Death) of the Municipal Corporation Concerned. Sub Divisional Magistrate of the Sub-Division concerned. Deputy Commissioner of the District Concerned. https://saralharyana.gov.in/
2 Water Supply and Sewerage Connection (Applicable in Municipal Corporation, Gurugram, Faridabad, Sonepat and Karnal only) 7 Days Assistant Engineer in case of Municipal Corporation. Executive Engineer in case of Municipal Corporation. Superintending Engineer/Chief Engineer in case of Municipal Corporation https://saralharyana.gov.in/ Click here for procedure
3 Issue of conveyance deed in Municipal Corporations, Municipal Councils and Municipal Committees 15 days Zonal Taxation Officer in case of Municipal Corporation

Executive Officer in case of Municipal Council and Secretary in case of Municipal Committees
Joint Commissioner in case of Municipal Corporation

Sub Divisional Magistrate of Sub Division concerned in case of Municipal Councils and Committees
Commissioner in case of Municipal Corporation.


District Municipal Commissioner of District concerned in case of Municipal Councils and Municipal Committees
https://saralharyana.gov.in/ Click here for procedure
4 Issue of trade license 15 days Zonal Taxation Officer in case of Municipal Corporations, Gurugram and Faridabad. Joint Commissioner in case of Municipal Corporation Commissioner in case of Municipal Corporation https://saralharyana.gov.in/ Click here for procedure
5 Renewal of trade license 12 days Zonal Taxation Officer in case of Municipal Corporations, Gurugram and Faridabad. Joint Commissioner in case of Municipal Corporation Commissioner in case of Municipal Corporation https://saralharyana.gov.in/ Click here for procedure
6 Removal of solid waste from streets/Roads/ Green Belts/ Open Spaces 2 days Senior Sanitary Inspector in case of Municipal Corporation

Chief Sanitary Inspector in case of Municipal Council and Sanitary Inspector in case of Municipal Committee
Joint Commissioner in case of Municipal Corporation.

Executive Officer in case of Councils and Secretary in case of Municipal Committees
Commissioner in case Municipal Corporation


District Municipal Commissioner in case of Municipal Council and Municipal Committee
Download Mobile app (Android) from the following Link:  https://play.google.com/store/apps/details?id=in.gov.ulbharyana.cms.citizen Click here for procedure
7 Replacement of street lights 10 days Assistant Engineer in case of Municipal Corporation.

Junior Engineer in case of Municipal Council and Committee.
Executive Engineer in case of Municipal Corporation

Municipal Engineer in case of Municipal Council and Committee.
Superintending Engineer/Chief Engineer in case of Municipal Corporation.

District Municipal Commissioner in case of Municipal Council and Municipal Committee
Download Mobile app (Android) from the following Link:  https://play.google.com/store/apps/details?id=in.gov.ulbharyana.cms.citizen Click here for procedure
8 Water leakages/ sewerage blocked/over flow (In case of Municipal Corporation, Gurugram, Faridabad, Karnal and Sonepat) 2 days Assistant Engineer in case of Municipal Corporations, Gurugram, Faridabad, Karnal and Sonepat Executive Engineer in case of Municipal Corporation, Gurugram, Faridabad, Karnal and Sonepat Superintending Engineer/ Chief Engineer in case of Municipal Corporation Gurugram, Faridabad, Karnal and Sonepat Submit application in the concerned Municipality Click here for procedure
9 Change of owner/ occupier in Property Tax Register (Except in death case) 15 days Secretary/ Executive Officer/ Zonal Taxation Officer in case of Municipal Corporation/ Committee/ Council/. Joint Commissioner in case of Municipal Corporation.

Sub Divisional Officer (C) of the Sub Division concerned in case of Municipal Committee and Council.
Commissioner in the case of Municipal Corporation.


District Municipal Commissioner of District concerned in case of Municipal Committee and Council.
https://ulbhryndc.org Click here for procedure
10 Change of owner/occupier in Property Tax Register in death case 45 days Secretary/EO/ Zonal Taxation Officer in case of Municipal Corporation/ Committee/ Council. Joint Commissioner in case of Municipal Corporation.

Sub Divisional Officer (C) of the Sub Division concerned in case of Municipal Committee and Municipal Council.
Commissioner in the case of Municipal Corporation.


District Municipal Commissioner of District concerned in case of Municipal Committee and Municipal Council.
https://ulbhryndc.org Click here for procedure
11 Granting permission for road cutting 60 days Joint Commissioner in case of Municipal Corporation.

Executive Officer in case of Municipal Council.

Secretary in case of Municipal Committee
Commissioner in the Municipal Corporation and District Municipal Commissioner in case of Municipal Council and Committee Divisional Commissioner Concerned Submit application in the concerned Municipality Click here for procedure
12 Granting permission for installing communication and connectivity infrastructure. 45 days Joint Commissioner in case of Municipal Corporation.

Additional Deputy Commissioner in case of Municipal Council and Municipal Committee.
Commissioner in the Municipal Corporation and

Divisional Commissioner in case of Municipal Council and Committee.
Director, Urban Local Bodies https://investharyana.in/#/ Click here for procedure
13 Booking of Community Center 15 days 1. Zonal Taxation Officer in case of Municipal Corporation.

2. Superintendent/ Secretary in case of Municipal Council

3. Tax Clerk in case of Municipal Committee.
1. Joint Municipal Commissioner in case of Municipal Corporation.

2. Executive Officer in case of Municipal Council

3. Secretary in case of Municipal Committee.
1. Commissioner in the Municipal Corporation.

2. District Municipal Commissioner in Municipal Council and Municipal Committee.
https://saralharyana.gov.in/
14 Issue Certificate of Dog Registration/brought for show purpose 15 days 1. Zonal Taxation Officer in case of Municipal Corporation.

2. Superintendent/ Secretary in case of Municipal Council

3. Tax Clerk in case of Municipal Committee.
1. Joint Municipal Commissioner in case of Municipal Corporation.

2. Executive Officer in case of Municipal Council

3. Secretary in case of Municipal Committee.
1. Commissioner in the Municipal Corporation.

2. District Municipal Commissioner in Municipal Council and Municipal Committee.
https://saralharyana.gov.in/
15 Renewal Certificate of Dog Registration/brought for show purpose 07 Days 1. Zonal Taxation Officer in case of Municipal Corporation.

2. Superintendent/ Secretary in case of Municipal Council

3. Tax Clerk in case of Municipal Committee.
1. Joint Municipal Commissioner in case of Municipal Corporation.

2. Executive Officer in case of Municipal Council

3. Secretary in case of Municipal Committee.
1. Commissioner in the Municipal Corporation.

2. District Municipal Commissioner in Municipal Council and Municipal Committee.
https://saralharyana.gov.in/
16 Request for issue Copy of Documents 15 days 1. Zonal Taxation Officer in case of Municipal Corporation.

2. Superintendent/ Secretary in case of Municipal Council

3. Tax Clerk in case of Municipal Committee.
1. Joint Municipal Commissioner in case of Municipal Corporation.

2. Executive Officer in case of Municipal Council

3. Secretary in case of Municipal Committee.
1. Commissioner in the Municipal Corporation.

2. District Municipal Commissioner in Municipal Council and Municipal Committee.
https://saralharyana.gov.in/
17 Issue of License for Sale of Meat 15 days 1. Zonal Taxation Officer in case of Municipal Corporation.

2. Superintendent/ Secretary in case of Municipal Council

3. Tax Clerk in case of Municipal Committee.
1. Joint Municipal Commissioner in case of Municipal Corporation.

2. Executive Officer in case of Municipal Council

3. Secretary in case of Municipal Committee.
1. Commissioner in the Municipal Corporation.

2. District Municipal Commissioner in Municipal Council and Municipal Committee.
https://saralharyana.gov.in/
18 Renewal of License for Sale of Meat 07 Days 1. Zonal Taxation Officer in case of Municipal Corporation.

2. Superintendent/ Secretary in case of Municipal Council

3. Tax Clerk in case of Municipal Committee.
1. Joint Municipal Commissioner in case of Municipal Corporation.

2. Executive Officer in case of Municipal Council

3. Secretary in case of Municipal Committee.
1. Commissioner in the Municipal Corporation.

2. District Municipal Commissioner in Municipal Council and Municipal Committee.
https://saralharyana.gov.in/
19 Issue of License for lodging houses 15 days 1. Zonal Taxation Officer in case of Municipal Corporation.

2. Superintendent/ Secretary in case of Municipal Council

3. Tax Clerk in case of Municipal Committee.
1. Joint Municipal Commissioner in case of Municipal Corporation.

2. Executive Officer in case of Municipal Council

3. Secretary in case of Municipal Committee.
1. Commissioner in the Municipal Corporation.

2. District Municipal Commissioner in Municipal Council and Municipal Committee.
https://saralharyana.gov.in/
20 Renewal of License for lodging house 07 Days 1. Zonal Taxation Officer in case of Municipal Corporation.

2. Superintendent/ Secretary in case of Municipal Council

3. Tax Clerk in case of Municipal Committee.
1. Joint Municipal Commissioner in case of Municipal Corporation.

2. Executive Officer in case of Municipal Council

3. Secretary in case of Municipal Committee.
1. Commissioner in the Municipal Corporation.

2. District Municipal Commissioner in Municipal Council and Municipal Committee.
https://saralharyana.gov.in/
21 Permission for Installation of Temporary Structure 15 days 1. Zonal Taxation Officer in case of Municipal Corporation.

2. Superintendent/ Secretary in case of Municipal Council

3. Tax Clerk in case of Municipal Committee.
1. Joint Municipal Commissioner in case of Municipal Corporation.

2. Executive Officer in case of Municipal Council

3. Secretary in case of Municipal Committee.
1. Commissioner in the Municipal Corporation.

2. District Municipal Commissioner in Municipal Council and Municipal Committee.
https://saralharyana.gov.in/
22 Issue of License for Import of Meat/sale of imported Meat 15 days 1. Zonal Taxation Officer in case of Municipal Corporation.

2. Superintendent/ Secretary in case of Municipal Council

3. Tax Clerk in case of Municipal Committee.
1. Joint Municipal Commissioner in case of Municipal Corporation.

2. Executive Officer in case of Municipal Council

3. Secretary in case of Municipal Committee.
1. Commissioner in the Municipal Corporation.

2. District Municipal Commissioner in Municipal Council and Municipal Committee.
https://saralharyana.gov.in/
23 Issue of License for running flour mill 15 days 1. Zonal Taxation Officer in case of Municipal Corporation.

2. Superintendent/ Secretary in case of Municipal Council

3. Tax Clerk in case of Municipal Committee.
1. Joint Municipal Commissioner in case of Municipal Corporation.

2. Executive Officer in case of Municipal Council

3. Secretary in case of Municipal Committee.
1. Commissioner in the Municipal Corporation.

2. District Municipal Commissioner in Municipal Council and Municipal Committee.
https://saralharyana.gov.in/
24 Renewal of License for running flour mill 07 Days 1. Zonal Taxation Officer in case of Municipal Corporation.

2. Superintendent/ Secretary in case of Municipal Council

3. Tax Clerk in case of Municipal Committee.
1. Joint Municipal Commissioner in case of Municipal Corporation.

2. Executive Officer in case of Municipal Council

3. Secretary in case of Municipal Committee.
1. Commissioner in the Municipal Corporation.

2. District Municipal Commissioner in Municipal Council and Municipal Committee.
https://saralharyana.gov.in/
25 Issue of License for bakery 15 days 1. Zonal Taxation Officer in case of Municipal Corporation.

2. Superintendent/ Secretary in case of Municipal Council

3. Tax Clerk in case of Municipal Committee.
1. Joint Municipal Commissioner in case of Municipal Corporation.

2. Executive Officer in case of Municipal Council

3. Secretary in case of Municipal Committee.
1. Commissioner in the Municipal Corporation.

2. District Municipal Commissioner in Municipal Council and Municipal Committee.
https://saralharyana.gov.in/
26 Renewal of License for bakery 07 Days 1. Zonal Taxation Officer in case of Municipal Corporation.

2. Superintendent/ Secretary in case of Municipal Council

3. Tax Clerk in case of Municipal Committee.
1. Joint Municipal Commissioner in case of Municipal Corporation.

2. Executive Officer in case of Municipal Council

3. Secretary in case of Municipal Committee.
1. Commissioner in the Municipal Corporation.

2. District Municipal Commissioner in Municipal Council and Municipal Committee.
https://saralharyana.gov.in/
27 Issue of License for running tent house 15 days 1. Zonal Taxation Officer in case of Municipal Corporation.

2. Superintendent/ Secretary in case of Municipal Council

3. Tax Clerk in case of Municipal Committee.
1. Joint Municipal Commissioner in case of Municipal Corporation.

2. Executive Officer in case of Municipal Council

3. Secretary in case of Municipal Committee.
1. Commissioner in the Municipal Corporation.

2. District Municipal Commissioner in Municipal Council and Municipal Committee.
https://saralharyana.gov.in/
28 Renewal/Restoration of License for running tent house 07 Days 1. Zonal Taxation Officer in case of Municipal Corporation.

2. Superintendent/ Secretary in case of Municipal Council

3. Tax Clerk in case of Municipal Committee.
1. Joint Municipal Commissioner in case of Municipal Corporation.

2. Executive Officer in case of Municipal Council

3. Secretary in case of Municipal Committee.
1. Commissioner in the Municipal Corporation.

2. District Municipal Commissioner in Municipal Council and Municipal Committee.
https://saralharyana.gov.in/
29 License for Dhobis for using Municipal Dhobi Ghats 15 days 1. Zonal Taxation Officer in case of Municipal Corporation.

2. Superintendent/ Secretary in case of Municipal Council

3. Tax Clerk in case of Municipal Committee.
1. Joint Municipal Commissioner in case of Municipal Corporation.

2. Executive Officer in case of Municipal Council

3. Secretary in case of Municipal Committee.
1. Commissioner in the Municipal Corporation.

2. District Municipal Commissioner in Municipal Council and Municipal Committee.
https://saralharyana.gov.in/
30 Renewal of license for using Municipal Dhobi Ghat 07 Days 1. Zonal Taxation Officer in case of Municipal Corporation.

2. Superintendent/ Secretary in case of Municipal Council

3. Tax Clerk in case of Municipal Committee.
1. Joint Municipal Commissioner in case of Municipal Corporation.

2. Executive Officer in case of Municipal Council

3. Secretary in case of Municipal Committee.
1. Commissioner in the Municipal Corporation.

2. District Municipal Commissioner in Municipal Council and Municipal Committee.
https://saralharyana.gov.in/
31 License for Plying Carts and Rehris 15 days 1. Zonal Taxation Officer in case of Municipal Corporation.

2. Superintendent/ Secretary in case of Municipal Council

3. Tax Clerk in case of Municipal Committee.
1. Joint Municipal Commissioner in case of Municipal Corporation.

2. Executive Officer in case of Municipal Council

3. Secretary in case of Municipal Committee.
1. Commissioner in the Municipal Corporation.

2. District Municipal Commissioner in Municipal Council and Municipal Committee.
https://saralharyana.gov.in/
32 Renewal of license for plying carts and Rehris 07 Days 1. Zonal Taxation Officer in case of Municipal Corporation.

2. Superintendent/ Secretary in case of Municipal Council

3. Tax Clerk in case of Municipal Committee.
1. Joint Municipal Commissioner in case of Municipal Corporation.

2. Executive Officer in case of Municipal Council

3. Secretary in case of Municipal Committee.
1. Commissioner in the Municipal Corporation.

2. District Municipal Commissioner in Municipal Council and Municipal Committee.
https://saralharyana.gov.in/
33 License for Manufacture of Aerated Water, Ice and Ice Cream Factory 15 days 1. Zonal Taxation Officer in case of Municipal Corporation.

2. Superintendent/ Secretary in case of Municipal Council

3. Tax Clerk in case of Municipal Committee.
1. Joint Municipal Commissioner in case of Municipal Corporation.

2. Executive Officer in case of Municipal Council

3. Secretary in case of Municipal Committee.
1. Commissioner in the Municipal Corporation.

2. District Municipal Commissioner in Municipal Council and Municipal Committee.
https://saralharyana.gov.in/
34 Renewal Manufacture of aerated water, ice and ice cream at factories 07 Days 1. Zonal Taxation Officer in case of Municipal Corporation.

2. Superintendent/ Secretary in case of Municipal Council

3. Tax Clerk in case of Municipal Committee.
1. Joint Municipal Commissioner in case of Municipal Corporation.

2. Executive Officer in case of Municipal Council

3. Secretary in case of Municipal Committee.
1. Commissioner in the Municipal Corporation.

2. District Municipal Commissioner in Municipal Council and Municipal Committee.
https://saralharyana.gov.in/
35 Issuance of Occupation Certificate for all (original municipal limits, Town Planning schemes, Improvement Trust schemes, Rehabilitation schemes, regularized colonies and civic amenities, deficient municipal areas) for all plot size/ uses having no composition of offence. 18 Days from receipt of complete documents Commissioner in case of Municipal Corporation Divisional Commissioner concerned Director Urban Local Bodies Submit application in the concerned Municipality
36 Issuance of occupation certificate (CLU granted sites up to 5 acres in Gurugram and Faridabad) having no composition of offence. 18 Days from receipt of complete documents Commissioner Municipal Corporation, Gurugram/ Faridabad. Divisional Commissioner concerned. Director Urban Local Bodies Submit application in the concerned Municipality
37 Issuance of occupation certificate (All CLU granted sites, except sites upto 5 acres in Gurugram and Faridabad) having no composition of offence. 18 Days from receipt of complete documents Director, Urban Local Bodies, Haryana Additional Chief Secretary to Government Haryana, Urban Local Bodies Department Submit application in the concerned Municipality
38 Clearance of objections related to property dues, size, floor details, property authorized/ unauthorized status and Property category on No Dues Certificate Portal 10 days 1. Zonal Taxation Officer in case of Municipal Corporation.

2. Superintendent / Secretary in case of Municipal Council

3. Tax Clerk in case of Municipal Committee.
1. Deputy Municipal Commissioner in case of Municipal Corporation

2. Executive Officer in case of Municipal Council

3. Secretary in case of Municipal Committee
1. Commissioner in the case of Municipal Corporation.

2. District Municipal Commissioner in case of Municipal Council and Municipal Committee.
https://ulbhryndc.org Click here for procedure
39 Issuance of new Property ID 10 days 1. Zonal Taxation Officer in case of Municipal Corporation.

2. Superintendent/ Secretary in case of Municipal Council

3. Tax Clerk in case of Municipal Committee.
1. Deputy Municipal Commissioner in case of Municipal Corporation

2. EO in case of Municipal Council

3. Secretary in case of Municipal Committee
1. Commissioner in the Municipal Corporation.

2. District Municipal Commissioner in Municipal Council and Municipal Committee
https://ulbhryndc.org Click here for procedure
40 Removal of Stray Cattle 2 days Senior Sanitary Inspector in case of Municipal Corporation

Chief Sanitary Inspector in case of Municipal Council and Sanitary Inspector in case of Municipal Committee
Deputy Municipal Commissioner in case of Municipal Corporation.

Executive Officer in case of Councils and Secretary in case of Municipal Committees
Commissioner in case of Municipal Corporation.

District Municipal Commissioner in case of Municipal Council and Municipal Committee.
Submit application in the concerned Municipality
41 Installation of Drain Covers 2 days Senior Sanitary Inspector in case of Municipal Corporation.

Chief Sanitary Inspector in case of Municipal Council and Sanitary Inspector in case of Municipal Committee
Joint Commissioner in case of Municipal Corporation.

Executive Officer in case of Municipal Councils and Secretary in case of Municipal Committees
Commissioner in case of Municipal Corporation.

District Municipal Commissioner in case of Municipal Council and Municipal Committee
Submit application in the concerned Municipality
42 Coverage of manholes of sewerage and storm water drains 2 days Senior Sanitary Inspector in case of Municipal Corporation.

Chief Sanitary Inspector in case of Municipal Council and Sanitary Inspector in case of Municipal Committee.
Joint Commissioner in case of Municipal Corporation.

Executive Officer in case of Municipal Councils and Secretary in case of Municipal Committees
Commissioner in case of Municipal Corporation

District Municipal Commissioner in case of Municipal Council and Municipal Committee.
Submit application in the concerned Municipality
43 (i) Sanction of building plans in original municipal limits, Town Planning schemes, Improvement Trust schemes, Rehabilitation schemes, regularized colonies and notified colonies for all plot size/ other uses (except institutional and Commercial use/ sites of 1000 sq. mtrs. or more) having no composition of offence. 20 days Commissioner, Municipal Corporation concerned

Executive Officer concerned in case of Municipal Council and Secretary in case of Municipal Committee
Divisional Commissioner concerned

Deputy Municipal Commissioner concerned
Director, Urban local Bodies

Divisional Commissioner concerned
www.haryanaobpas.gov.in Click here for procedure
(ii) Sanction of building plans in the original municipal limits for commercial/ institutional uses for the sites 1000 sq. mtrs to 5000 sq. mtrs. 60 days Executive Officer concerned in case of Municipal council and Secretary in case of Municipal Committee Director, Urban Local Bodies Department Principal Secretary to Government of Haryana, Urban Local Bodies Department Submit application in the concerned Municipality Click here for procedure
(iii) Sanction of building plans in the original municipal limits for commercial/ institutional uses for the sites 5000 sq. mtrs. and above 60 days Chief Town Planner, Urban Local Bodies Department Director, Urban Local Bodies Department Principal Secretary to Government of Haryana, Urban Local Bodies Department Submit application in the concerned Municipality Click here for procedure
(iv) Sanction of building plans (CLU granted sites upto 5 acres in Municipal Corporation Gurugram and Faridabad) having no composition of offence. 20 days Commissioner, Municipal Corporation concerned, Gurugram/ Faridabad Divisional Commissioner concerned Director, Urban Local Bodies Department Submit application in the concerned Municipality Click here for procedure
(v) Sanction of building plans (CLU granted sites, except sites upto 5 acres in Municipal Corporation Gurugram and Faridabad) having no composition of offence 20 days Director, Urban Local Bodies Department Additional Chief Secretary to Government of Haryana, Urban Local Bodies Department Submit application in the concerned Municipality Click here for procedure
44. Change of land use permission for the units situated within various controlled areas of the State within Final Published Development Plan of the Controlled Area and confirming zone. 60 days from the receipt of complete documents Director, Urban Local Bodies Department Additional Chief Secretary to Government of Haryana, Urban Local Bodies Department www.clu.ulbharyana.gov.in Click here for procedure
45. Issuance of permission for granting of advertisement rights under Haryana Municipal Corporation advertisement Byelaws, 2018 and Haryana Municipal advertisement Byelaws, 2019 60 days Commissioner in case of Municipal Corporation

Executive Officer concerned in case of Municipal Council Secretary in case of Municipal Committee
Divisional Commissioner concerned in the Municipal Corporation

District Municipal Commissioner in Municipal Council and Committee
Director, Urban Local Bodies http://adv.ulbharyana.gov.in/ Click here for procedure
46. Repair of Pot holes (Roads) 05 days Assistant Engineer in case of Municipal Corporation

Municipal Engineer in case of Municipal Council

Junior Engineer in case of Municipal Committee
Executive Engineer in case of Municipal Corporation

Executive Engineer in case of Municipal Council

Municipal Engineer in case of Municipal Committee
Commissioner in case of Municipal Corporation

District Municipal Commissioner in case of Municipal Council and Municipal Committee”